It is our aim to post your order as soon as possible. Every effort will be made to keep you up-to-date on the progress of your order. Glass products are sent using the services of SF express / Kerry Express - please note that the guarantee of delivery times is from SF express / Kerry Express but not VitaJuwel Hong Kong.
If purchase under HK$500, delivery fee will be charged.
If purchase over HK$500, FREE delivery
* We do not provide SF EF Locker service *
SF Express Service Line: (852) 2730 0273
Kerry Express Service Line: (852) 3513 0888
Delivery time (Monday to Friday - Public holidays are not included)
When the order is confirmed, it will be sent out within 1-3 working days.
We will ensure that the product is shipped without any damage.
Refunds and Returns
All items are Non-Exchangeable & Non-Refundable. We aim to package all our products as carefully as we can and the parcels will be clearly labeled that the contents are fragile. If your VitaJuwel parcel arrives damaged please must be notified by call or email within 3 days of receiving your parcel. We will deal with it as soon as possible, otherwise, there will be no exchange.
Tel: 3528 0300
Office hours: Mon - Fri 10am-6pm
Public Holidays OFF